Technology Services

The Technology Services Department consists of Information and Educational Technology Teams; both are essential to identifying, implementing, and managing all aspects of technology in and out of the classroom. Working together, these two teams can communicate, plan, and deliver the best customer service possible to all employees, students, and families of the Whittier Union High School District.

 

The department constantly monitors the technology being used to determine what needs to be upgraded, replaced, or removed altogether. New technologies are constantly on our radar, and we continually check in with fellow departments and vendors to explore ways to make Whittier Union more efficient while providing a better end-user experience.

Vision

The WUHSD Technology Services Department will do Whatever It Takes to provide all staff, students, and community members with the necessary technology resources to deliver an engaging, quality, standards-based instructional program.

 

Mission

 In order to achieve and maintain excellence, our mission is to deliver, support, and maintain all technology-related tools and resources in providing a comprehensive education for all students.

 

Goal

Assist and support teachers, staff, and community members in the integration of digital tools to improve student learning.

 

Objectives

• Collaborate with District and School Administrators in identifying an appropriate technology upgrade path
• Assist with and resolve all technology-related issues that arise
• Use our tools and service catalog to communicate, elevate, and solve service requests in a timely manner
• Provide exceptional customer service
• Recommend the most cost-effective solution when appropriate

• Remove all instances of VMware and transition to a new cost-effective solution
• Conversion to a new Nutrition Services point-of-sale solution
• Conversion of the paging system to IP-based technology

• Upgrade Windows Domain to the latest Windows Server version

• Configure Microsoft's MDM and implementation tools for newly purchased workstations
• Identify and implement a new real-time Aeries reporting server

• Move into Azure for read-only cloud domain services

• Identify and select an identity automation solution

• Research potential remote support software and tools
• Install POTS-over-LTE devices to interface with systems requiring dial-tone phone service
• Implement a new asset management system for tracking 1:1 devices